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Throughout the evolution of our system, facilitating our citizens has always been the core mandate of our government where needs and concerns of the citizens have been given utmost priority regardless of the socio-economic conditions that have prevailed. Supporting the same vision, we believe in facilitating our citizens by considering their valuable participation through consultation and involvement by giving weight to their suggestions.
To serve this purpose, the government of Khyber Pakhtunkhwa wants to provide the citizens of Khyber Pakhtunkhwa with an opportunity to seamlessly communicate with all government entities and have their issues resolved on priority basis. With this, we hope to enable the establishment of a culture of quantified performance management where various government entities can be held accountable for their mandated roles and responsibilities. To solve this problem, we have established this cell that will put forward recommendations of the citizens in order to assure public facilitation.
Therefore, we encourage you to register complaints against any employee in the departments under our control; we will act if the complaints are genuine, not biased, and correct. May Allah Help us to achieve the confidence of the people and deliver according to the expectations of the people of Khyber Pakhtunkhwa.
The Relief Rehabilitation and Settlement Department (RRSD) is mandated to formulate Policies, Strategies and Guidelines for Relief, Rehabilitation and Emergency activities in the Province. Provincial Disaster Management Authority (PDMA), Rescue 1122 and Directorate of Civil Defence serve as implementation agencies of RRSD to effect these instruments.
The Provincial Government attaches due value to human lives and well-being. Therefore, it considers RRSD as one of the priority Departments which operates not only to save human lives in events of disaster but also ensures human well-being through rehabilitation and resettlement. RRSD and its attached formations are equipped with state-of-the-art physical facilities and finest human resource to discharge their mandate.
RRSD has displayed tremendous capacity of evolving overtime to respond to changing nature of disaster. This is why when locust swarms entered the Province in January 2020 or emergency arose due to outbreak of COVID - 19 pandemic, RRSD swiftly rose to the occasion to manage situation. Thanks to former Secretary RRSD Mr. Muhammad Abid Majeed who led the Department through these emergencies.
We pray to Allah that RRSD continues to maintain its high standards of operational capabilities so that the prime objective of the Provincial Government i.e. security and well-being of people of the Province is ensured in the days to come.
Mr. Yousaf Rahim
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